Refund Policy for ChamsWorld.com
Last Updated:25-01-2024
At Chams World, we strive to provide quality products and a seamless shopping experience. Please review our Refund Policy, especially our approach in the event of damaged items during shipping.
Refund Policy Overview:
- We do not offer refunds for products once purchased, except in the case of damaged items during shipping.
- If you receive a damaged item, we require you to provide an unpaused video while unboxing to assess the damage accurately.
Damaged Items and Unboxing Video:
- In the unfortunate event that your order arrives damaged, we request you to:
- Preserve the original packaging.
- Record an unpaused video during the unboxing process, clearly showing the extent of the damage.
- This video is crucial for our team to evaluate the issue and process your claim efficiently.
- In the unfortunate event that your order arrives damaged, we request you to:
Submitting a Claim:
- If your item is damaged, please contact our customer support team at help@chamsworld.com within 2 days of receiving your order.
- Provide your order number, a brief description of the damage, and attach the unboxing video.
Assessment and Resolution:
- Our team will review your claim promptly. We may request additional information or images if needed.
- If the damage is verified, we will offer one of the following solutions:
- Replacement of the damaged item (subject to product availability).
- Refund for the damaged item.
- We aim to resolve such cases as quickly as possible to ensure your satisfaction.
Contact Information:
- For any concerns related to refunds or damaged items, please contact our customer support at help@chamsworld.com .
By making a purchase on ChamsWorld.com, you agree to the terms outlined in this Refund Policy, particularly the procedure for handling damaged items. We appreciate your cooperation in providing the necessary information to ensure a smooth resolution process.